TABLE OF CONTENTSTABLE OF CONTENTS

TABLE OF CONTENTS

A. FRAMEWORK 4

Preamble 4

The National Code and its purpose 4

Establishment of the National Code 4

Objectives 4

Structure of the National Code 4

Application of the National Code 5

Overseas students and consumer protection 5

Where does the national code fit within the ESOS framework? 5

Principles and guidelines 5

Benefits of international engagement 5

Collaboration and shared responsibility between governments and providers 6

Student visa integrity 6

B. GOVERNMENT ROLES AND RESPONSIBILITIES 7

Introduction 7

Australian Government 7

State and territory governments 7

Efficient and effective administration of the ESOS framework 7

C. REGISTRATION ON CRICOS 8

Overview 8

Registration on CRICOS 8

D. STANDARDS FOR REGISTERED PROVIDERS 11

Introduction 11

Compliance with the standards for registered providers 11

Requirements for registered self-accrediting providers 11

Pre-enrolment engagement of students 12

Standard 1 – Marketing information and practices 12

Standard 2 – Student engagement before enrolment 13

Standard 3 – Formalisation of enrolment 13

Standard 4 – Education agents 14

Care for and services to students 15

Standard 5 – Younger students 15

Standard 6 – Student support services 16

Students as consumers 17

Standard 7 – Transfer between registered providers 17

Standard 8 – Complaints and appeals 18

The student visa programme 19

Standard 9 – Completion within the expected duration of study 19

Standard 10 – Monitoring course progress 20

Standard 11 – Monitoring attendance 21

Standard 12 – Course credit 22

Standard 13 – Deferring, suspending or cancelling the student’s enrolment 23

Staff, educational resources and premises 23

Standard 14 – Staff capability, educational resources and premises 24

Standard 15 – Changes to registered providers’ ownership or management 24

APPENDIX

Definitions 25

Acronyms and abbreviations 28