95Requirements for operation of dispute resolution and student welfare scheme

95 Requirements for operation of dispute resolution and student welfare scheme

For the purposes of clause 5 of Schedule 7 to the Act, the requirements for operation of a dispute resolution and student welfare scheme are the following—

(a) in determining the cost to a student to access the scheme, the scheme must take into account the financial circumstances of the student who has referred a matter to the scheme;

(b) the cost to a student to access the scheme must not exceed the cost to provide services under the scheme to the student;

(c) annual reports of the activities of the scheme must be published by the person or body operating the scheme, including—

(i) the number of matters referred to the scheme; and

(ii) a summary of matters referred to the scheme; and

(iii) the timeframes for dealing with matters referred to the scheme; and

(iv) the identification of any trends in disputes relating to students or student welfare issues.