Education (Accreditation of Non-State Schools) Regulation 2017
sec.7Complaints procedure
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sec.7 Complaints procedure
A school must have, and implement, written processes about receiving, assessing, investigating and otherwise dealing with complaints made by its staff, students or a student’s parent or guardian. The processes must include principles of procedural fairness, including, for example, the right of interested parties to the complaint to be heard. The school’s governing body must ensure— staff, students, parents and guardians are made aware of the processes; and the processes are readily accessible by staff, students, parents and guardians. (sec.7-ssec.1) A school must have, and implement, written processes about receiving, assessing, investigating and otherwise dealing with complaints made by its staff, students or a student’s parent or guardian. (sec.7-ssec.2) The processes must include principles of procedural fairness, including, for example, the right of interested parties to the complaint to be heard. (sec.7-ssec.3) The school’s governing body must ensure— staff, students, parents and guardians are made aware of the processes; and the processes are readily accessible by staff, students, parents and guardians.
- (a) staff, students, parents and guardians are made aware of the processes; and
- (b) the processes are readily accessible by staff, students, parents and guardians.