77Inquiry into complaint

77 Inquiry into complaint

(1) Subject to subregulation (2), if a complaint is: (a) made to a commanding officer under regulation 75; or (b) referred to a service chief under regulation 82; or (c) referred to the Chief of the Defence Force under regulation 87; the commanding officer, the service chief or the Chief of the Defence Force must inquire into the complaint as soon as is reasonably practicable. (2) If a complaint: (a) relates to a decision, act or omission by the commanding officer to whom the complaint is made; and (b) contains only information that was inquired into by the commanding officer as part of the decision, act or omission to which the complaint relates; the commanding officer must not inquire into the complaint. (3) If subregulation (2) applies: (a) the commanding officer must refer the complaint to the member’s service chief; and (b) the member’s service chief must inquire into the complaint, as if the complaint were referred under subregulation 82(1).