95Dealing with complaints

95 Dealing with complaints

The Commissioner may deal with a complaint made under section 94 by doing any of the following: (a) making any preliminary inquiries, of the complainant or any other person, that the Commissioner considers necessary for the purposes of determining whether and how to deal with the complaint; (b) requesting the complainant to give the Commissioner further information in connection with the complaint; (c) if the complaint causes the Commissioner to reasonably suspect that an entity has breached this Act, or a data sharing agreement, while the entity is or was a data scheme entity—investigating the entity’s conduct under subsection 101(2); (d) considering whether it would be appropriate to deal with the complaint by conciliation and, if so, dealing with it or arranging for it to be dealt with in that way; (e) if the Commissioner is satisfied no action is required in relation to the complaint—deciding to take no action; (f) exercising any other powers of the Commissioner under this Act that the Commissioner considers appropriate in relation to the complaint, including: (i) the power to conduct assessments under section 99; and (ii) the power to transfer matters to other agencies or bodies under section 107.