25Takedown procedure

#### 25 Takedown procedure (1) If a service provider receives a notice of claimed infringement under section 24, the service provider must expeditiously remove, or disable access to, the copyright material specified in the notice and residing on its system or network. (2) As soon as practicable after removing, or disabling access to, copyright material under subsection (1), the service provider must send to the user who directed the service provider to store the copyright material on its system or network: (a) a copy of the notice of claimed infringement; and (b) a notice (the user notice) stating: (i) that the copyright material has been removed, or access to it has been disabled; and (ii) that the user may, within 3 months after receiving the copy of the notice of claimed infringement, give a counter‑notice in accordance with section 26 of the Copyright Regulations 2017 disputing the claims in the notice of claimed infringement to the designated representative of the service provider specified in the user notice. > Note: The service provider need not take any further action in relation to the copyright material unless the service provider receives a counter‑notice from the user under section 26. (3) A service provider is taken to have complied with subsection (2) if: (a) the service provider has taken reasonable steps to identify the user but has been unable to do so; or (b) the service provider sends the documents to the user as required by subsection (2) but they are not received by the user.