6AProcedure for minor complaints

#### 6A Procedure for minor complaints (1) An AFP appointee designated by the Commissioner for the purposes of this section shall, as soon as practicable after receiving a minor complaint: (a) discuss the complaint with the complainant; and (b) inform the complainant that the complaint: (i) is being dealt with as a minor complaint; and (ii) will, if the complainant at any time requests, be referred to the Investigation Division for investigation. (2) Subject to subsection (3), the AFP appointee may, in the discussion or otherwise, attempt to resolve the complaint by conciliation. (3) If: (a) the AFP appointee has not discussed the complaint with the complainant within 24 hours after receiving the complaint; (b) the AFP appointee is satisfied, after discussion with the complainant, that the complaint is not likely to be resolved by conciliation; or (c) the complainant so requests; the AFP appointee shall refer the complaint, by the most expeditious means available to the AFP appointee, to the Investigation Division for investigation and, if paragraph (a) applies, shall accompany the complaint with a statement of the reasons why the complaint has not been discussed with the complainant. (4) Where the complaint is resolved by conciliation: (a) the AFP appointee shall: (i) inform the officer in charge; and (ii) provide the officer with any information about the complaint, and about the action taken by the AFP appointee, that the officer requests; (b) the officer in charge shall: (i) notify the Ombudsman of the complaint and of the resolution of the complaint; and (ii) furnish the Ombudsman with particulars of both; and (c) the officer in charge shall take no action, or further action, by way of investigating or further investigating the complaint unless the Ombudsman requests the Commissioner, in writing, to cause it to be investigated or further investigated by the Investigation Division.