43Disputes about supply of a declared petroleum product

43 Disputes about supply of a declared petroleum product

(1) This clause applies to a dispute in relation to a wholesale supplier’s failure to supply a declared petroleum product to a customer. (2) The complainant must tell the respondent in writing: (a) the nature of the dispute; and (b) what outcome the complainant wants; and (c) what action the complainant considers will settle the dispute. (3) The complainant may: (a) notify the Ombudsman that the dispute exists; and (b) ask the Ombudsman to attempt to resolve the dispute. (4) If the complainant notifies the Ombudsman under subclause (3), the complainant must, within a reasonable time: (a) notify the Ombudsman of: (i) the nature of the complaint; and (ii) the parties to the dispute; and (iii) the expected effect on the complainant of the disputed conduct; and (b) give the Ombudsman evidence to support the complaint. (5) The Ombudsman may ask the respondent to give to the Ombudsman: (a) as soon as practicable; but (b) within 6 hours after the request; a copy of the respondent’s records relating to the failure to supply the declared petroleum product, or relating to any other matter mentioned in clause 11. (6) The respondent must comply with a request under subclause (5). (7) The Ombudsman may make a non‑binding determination about the dispute.