Competition and Consumer (Industry Codes—Franchising) Regulations 2024
74ADR process
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74 ADR process
Conduct of ADR process (1) Subject to subsection (2), an ADR practitioner appointed for a dispute may decide the time and place for the ADR process for the dispute. (2) The ADR process must be conducted in Australia and may be conducted by means of virtual attendance technology. Attendance at ADR process (3) Each party to the dispute must attend the ADR process.
Note: For when a party is taken to attend an ADR process, see section 75.
Civil penalty: 600 penalty units.
(4) The parties must try to resolve the dispute.
Note: For when a party is taken to be trying to resolve a dispute, see section 71.
ADR practitioner to notify Ombudsman of start of ADR (5) Within 28 days after the ADR process starts, the ADR practitioner must advise the Ombudsman of that fact.