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Competition and Consumer (Industry Codes—Franchising) Regulations 2024
70Resolving disputes
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70 Resolving disputes
A party to a franchise agreement (the complainant) who has a dispute with another party to the franchise agreement (the respondent) may: (a) take action under the agreement’s complaint handling procedure; or (b) take action in accordance with the procedure set out in Division 2 of this Part.
Note: See also Division 3 of Part 6 in relation to new vehicle dealership agreements.