62Supplier may request an independent review of Code Mediator’s process

62 Supplier may request an independent review of Code Mediator’s process

(1) A supplier may request the Code Supervisor to independently review a Code Mediator’s process (including its complaints handling procedure) for dealing with a complaint (the original complaint) made by the supplier against a large grocery business if: (a) the supplier has received a notice from the Code Mediator under subsection 52(1) or 54(5); or (b) the Code Mediator has not concluded investigating the complaint within: (i) the 20‑business‑day period beginning on the day the Code Mediator is referred the complaint; or (ii) such longer period as is agreed in writing between the supplier and the Code Mediator. (2) The request (the review request) must be in writing and include the following: (a) the supplier’s identification details, including business or trading name; (b) either: (i) contact details for the supplier; or (ii) the name and contact details of a person authorised to deal with the review request on behalf of the supplier; (c) details of the process giving rise to the review request, including any documents or other information that would assist the Code Supervisor to review the Code Mediator’s process.