51Investigations by the Code Mediator—timing

51 Investigations by the Code Mediator—timing

The large grocery business must ensure that the Code Mediator takes all reasonable steps to: (a) investigate the complaint; and (b) conclude the investigation within: (i) the 20‑business day period beginning on the day the Code Mediator is referred the complaint; or (ii) such longer period as is agreed in writing between the supplier and the Code Mediator.

Civil penalty:

(a) for a contravention by a body corporate—3,200 penalty units; or
(b) for a contravention by a person who is not a body corporate—640 penalty units.