50Referring complaints to the Code Mediator

50 Referring complaints to the Code Mediator

(1) If: (a) a supplier has a complaint against the large grocery business about a matter covered by this Code (including a grocery supply agreement); and (b) an ADR practitioner has not been appointed under Subdivision C to conduct an ADR process to resolve a dispute that is the same as the complaint; the supplier may refer the complaint to the Code Mediator. (2) The complaint must be in writing and include the following: (a) the supplier’s identification details, including business or trading name; (b) either: (i) contact details for the supplier; or (ii) the name and contact details of a person authorised to deal with the complaint on behalf of the supplier; (c) details of the conduct giving rise to the complaint, including any documents or other information that would assist the investigation of the complaint; (d) the provisions of this Code that the supplier considers are relevant to the complaint.