12Purposes of Code

12 Purposes of Code

The purposes of this Code are: (a) to regulate standards of business conduct in the grocery supply chain in order to build and sustain trust and cooperation throughout that chain; and (b) to ensure transparency and certainty in commercial transactions in the grocery supply chain and to minimise disputes arising from a lack of certainty in respect of the commercial terms agreed between parties; and (c) to provide an effective, fair and equitable dispute resolution process for raising and investigating complaints and resolving disputes arising between large grocery businesses and suppliers; and (d) to promote and support good faith in commercial dealings between large grocery businesses and suppliers; and (e) to encourage suppliers to exercise their rights under this Code, including by: (i) making reasonable requests of large grocery businesses; and (ii) referring legitimate complaints against large grocery businesses; and (iii) seeking resolution of disputes with large grocery businesses; and (f) to protect suppliers from retribution from large grocery businesses; and (g) to provide for senior management oversight of large grocery businesses’ interactions with their suppliers.