43Milk supply agreement must provide for complaint handling procedure and mediation and may provide for arbitration

43 Milk supply agreement must provide for complaint handling procedure and mediation and may provide for arbitration

Internal complaint handling procedure (1) A milk supply agreement must provide for a complaint handling procedure for dealing with and resolving complaints by a party to the agreement about matters arising under or in connection with the agreement.

Note: An example of a matter arising in connection with a milk supply agreement is the termination of the agreement.

Internal complaint handling officer (2) A processor who is a party to a milk supply agreement must have a complaint handling officer to manage complaints in accordance with the complaint handling procedure provided in the agreement. Mediation (3) A milk supply agreement must provide for mediation as a means for resolving disputes between parties to the agreement. Arbitration (4) A milk supply agreement may provide for arbitration as a means for resolving disputes between parties to the agreement.