31Alternatives to Tribunal determining the matter

#### 31 Alternatives to Tribunal determining the matter 31 Alternatives to Tribunal determining the matter > > (1) The Tribunal must take such steps as to it seems reasonable to encourage the parties to an application for review to effect an amicable agreement. > > > (2) The Tribunal may, before it hears an application, or before it determines a matter the subject of an application, refer the application or matter— > > > > > (a) to the service provider for resolution at a local level, or > > > > > (b) to the Ombudsman recommending that consideration be given to investigation or resolution of the matter under this Act or the [Ombudsman Act 1974](/view/html/inforce/current/act-1974-068), or > > > > > (c) for investigation by any other appropriate investigative authority. > > > (3) The powers conferred on the Tribunal by this section are in addition to any other powers that the Tribunal has under the [Civil and Administrative Tribunal Act 2013](/view/html/inforce/current/act-2013-002) with respect to the use of resolution processes. > > **s 31 (previously s 43):** Subst 1997 No 77, Sch 1.6 \[7\]. Am 2002 No 42, Sch 1 \[24\]. Renumbered 2002 No 42, Sch 1 \[29\]. Am 2013 No 95, Sch 2.37 \[7\]