Code of Conduct for the Supply of Electricity to Small Use Customers 2022
Part 6Payment assistance
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Part 6 — Payment assistance
Division 1 — Assessment of financial situation
- Assessment 45
Division 2 — Payment assistance
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Payment assistance 46
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Limits to payment extensions 46
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Payment plans 46
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Variation of payment plans 48
Division 3 — Additional assistance available to residential customers experiencing financial hardship
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Reductions of fees, charges or debt and provision of advice 49
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Hardship policy and hardship procedures 49
Division 4 — Business customers experiencing payment difficulties
- Alternative payment arrangements 52
Part 7 — Disconnection
Division 1 — Conduct in relation to disconnection
Subdivision 1 — Disconnection for failure to pay bill
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General requirements 53
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Limitations on disconnection for failure to pay bill 54
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Dual fuel contracts 55