sec.179Administrative action complaints and competitive neutrality complaints

sec.179 Administrative action complaints and competitive neutrality complaints

The annual report for a financial year must contain— a statement about the council’s commitment to dealing fairly with administrative action complaints and competitive neutrality complaints; and a statement about how the council has implemented its complaints management process, including an assessment of the council’s performance in resolving complaints under the process. The annual report must, for each type of complaint mentioned in subsection (1) , also contain particulars of— the number of the following during the financial year— complaints made to the council; complaints resolved by the council under the complaints management process; complaints not resolved by the council under the complaints management process; and the number of complaints under paragraph (a) (iii) that were made in a previous financial year. s 179 amd 2026 Act No. 5 s 36 (sec.179-ssec.1) The annual report for a financial year must contain— a statement about the council’s commitment to dealing fairly with administrative action complaints and competitive neutrality complaints; and a statement about how the council has implemented its complaints management process, including an assessment of the council’s performance in resolving complaints under the process. (sec.179-ssec.2) The annual report must, for each type of complaint mentioned in subsection (1) , also contain particulars of— the number of the following during the financial year— complaints made to the council; complaints resolved by the council under the complaints management process; complaints not resolved by the council under the complaints management process; and the number of complaints under paragraph (a) (iii) that were made in a previous financial year.

• (a) a statement about the council’s commitment to dealing fairly with administrative action complaints and competitive neutrality complaints; and
• (b) a statement about how the council has implemented its complaints management process, including an assessment of the council’s performance in resolving complaints under the process.
• (a) the number of the following during the financial year— (i) complaints made to the council; (ii) complaints resolved by the council under the complaints management process; (iii) complaints not resolved by the council under the complaints management process; and
• (i) complaints made to the council;
• (ii) complaints resolved by the council under the complaints management process;
• (iii) complaints not resolved by the council under the complaints management process; and
• (b) the number of complaints under paragraph (a) (iii) that were made in a previous financial year.
• (i) complaints made to the council;