49How complaints may be made

49 How complaints may be made

49 How complaints may be made

(1) A complaint may be addressed, either orally or in writing, to a prescribed person.

(2) A written complaint addressed to a prescribed person may be lodged with that person or with any other prescribed person.

(3) A written complaint addressed to a prescribed person and lodged with another prescribed person is to be immediately referred to the person to whom the complaint is addressed.

(4) If a detainee requests a prescribed person to do so, the prescribed person must ensure that all reasonable steps are taken to provide assistance to the detainee in making a complaint under this Part, including, where necessary, the provision of an interpreter.

(5) Except in such circumstances as may be provided by the complaints guidelines, an envelope purporting to contain a complaint must not be opened or its contents inspected or read by anyone other than the person to whom it is addressed.

(6) For the purposes of this clause only, a complaint addressed to the Manager, Court Logistics, Classification and Placements is to be treated as a complaint addressed to the centre manager of a detention centre.

(7) In this clause, prescribed person means—

(a) a centre manager or any other juvenile justice officer, and

(b) the Secretary or any other employee of the Department.