352MComplaints—action after investigation

352M Complaints—action after investigation (1) After investigating a complaint against an approved care and protection organisation, the director-general must— (a) if satisfied on reasonable grounds that the organisation is noncompliant—give the organisation— (i) a noncompliance notice; or (ii) a noncompliance direction; or

(iii) an intention to cancel notice; and Note Noncompliance notice—see s 352N. Noncompliance direction—see s 352O. Intention to cancel notice—see s 352Q. (b) if not satisfied that the organisation is noncompliant— (i) tell the complainant, in writing, that the director-general will not take further action on the complaint; and (ii) not take further action on the complaint. (2) Subsection (1) (b) (ii) does not prevent the director-general from taking further action on a complaint if the director-general later becomes satisfied that the organisation is noncompliant. Note The director-general need not notify the complainant under s (1) if— • the complaint does not include the complainant’s name and address (see s 352H); or • the complainant has withdrawn the complaint (see s 352I). Division 10.4.4 Approved care and protection organisations—intervention