sec.96Claims for prizes

sec.96 Claims for prizes

This section applies if the entitlement to a prize for a game is in dispute. A claim for the prize must be made to the person that conducted the game within the period prescribed under a rule. The person must— immediately try to resolve the claim; and if the person is not able to resolve it—by notice (a claim result notice ) given to the claimant, immediately inform the claimant— of the person’s decision on the claim; and that the claimant may, within 10 days after receiving the notice, ask the chief executive to review the decision. The claimant may ask the chief executive— if the claim is not resolved under subsection (3) —to review the person’s decision on the claim; or otherwise—to resolve the claim. The claimant’s request must be in writing and, if the claimant received a claim result notice, be made within 10 days after receiving the notice. If a request is made to the chief executive, the chief executive— must deal with the request in the way prescribed under a regulation; and may carry out investigations the chief executive considers necessary to resolve matters in dispute. If a claim for a prize is made under this section, the operation of a rule about keeping or disposing of the prize is suspended until the claim is resolved. (sec.96-ssec.1) This section applies if the entitlement to a prize for a game is in dispute. (sec.96-ssec.2) A claim for the prize must be made to the person that conducted the game within the period prescribed under a rule. (sec.96-ssec.3) The person must— immediately try to resolve the claim; and if the person is not able to resolve it—by notice (a claim result notice ) given to the claimant, immediately inform the claimant— of the person’s decision on the claim; and that the claimant may, within 10 days after receiving the notice, ask the chief executive to review the decision. (sec.96-ssec.4) The claimant may ask the chief executive— if the claim is not resolved under subsection (3) —to review the person’s decision on the claim; or otherwise—to resolve the claim. (sec.96-ssec.5) The claimant’s request must be in writing and, if the claimant received a claim result notice, be made within 10 days after receiving the notice. (sec.96-ssec.6) If a request is made to the chief executive, the chief executive— must deal with the request in the way prescribed under a regulation; and may carry out investigations the chief executive considers necessary to resolve matters in dispute. (sec.96-ssec.7) If a claim for a prize is made under this section, the operation of a rule about keeping or disposing of the prize is suspended until the claim is resolved.

• (a) immediately try to resolve the claim; and
• (b) if the person is not able to resolve it—by notice (a claim result notice ) given to the claimant, immediately inform the claimant— (i) of the person’s decision on the claim; and (ii) that the claimant may, within 10 days after receiving the notice, ask the chief executive to review the decision.