sec.103Inquiries about complaints

sec.103 Inquiries about complaints

A person must inquire into— all written complaints made to the person about— the conduct of the person’s general gaming operations under a general licence; or if the person is not a general licensee—the person’s conduct of a game; or all complaints referred to the person by the chief executive under subsection (3) . Within 21 days after a complaint is received by, or referred to, the person, the person must give notice of the result of the person’s inquiry to— the complainant; and if the complaint was referred to the person by the chief executive—the chief executive. If a complaint is made to the chief executive about the conduct of a game, the chief executive must immediately— inquire into the complaint; or if the chief executive considers it appropriate—refer the complaint to the person who conducted the game. The chief executive must immediately advise the complainant of— the result of the chief executive’s inquiry; or the chief executive’s decision to refer the complaint to the person. (sec.103-ssec.1) A person must inquire into— all written complaints made to the person about— the conduct of the person’s general gaming operations under a general licence; or if the person is not a general licensee—the person’s conduct of a game; or all complaints referred to the person by the chief executive under subsection (3) . (sec.103-ssec.2) Within 21 days after a complaint is received by, or referred to, the person, the person must give notice of the result of the person’s inquiry to— the complainant; and if the complaint was referred to the person by the chief executive—the chief executive. (sec.103-ssec.3) If a complaint is made to the chief executive about the conduct of a game, the chief executive must immediately— inquire into the complaint; or if the chief executive considers it appropriate—refer the complaint to the person who conducted the game. (sec.103-ssec.4) The chief executive must immediately advise the complainant of— the result of the chief executive’s inquiry; or the chief executive’s decision to refer the complaint to the person.

• (a) all written complaints made to the person about— (i) the conduct of the person’s general gaming operations under a general licence; or (ii) if the person is not a general licensee—the person’s conduct of a game; or
• (i) the conduct of the person’s general gaming operations under a general licence; or
• (ii) if the person is not a general licensee—the person’s conduct of a game; or
• (b) all complaints referred to the person by the chief executive under subsection (3) .
• (i) the conduct of the person’s general gaming operations under a general licence; or
• (ii) if the person is not a general licensee—the person’s conduct of a game; or
• (a) the complainant; and