sec.25Casino patron claims

sec.25 Casino patron claims

This section applies if a casino operator, or an employee or agent of a casino operator, receives a claim for payment, related to a gaming transaction, from a casino patron. The casino operator must immediately attempt to resolve the claim. If the casino operator can not resolve the claim, the operator must immediately give the casino patron a written notice stating— the casino operator can not resolve the claim (the decision ); and that the casino patron may ask the chief executive to review the decision if the patron makes the request using the approved form within 10 days after receiving the written notice. The following provisions apply to the chief executive’s review of a casino operator’s decision— a request for review must be made on the approved form; the chief executive must not review the casino operator’s decision if the request to review is received after the 10 days mentioned in subsection (3) ; the chief executive must advise the casino operator and the casino patron as soon as practicable after receiving the request whether the chief executive intends to review the operator’s decision; if the chief executive intends to review the casino operator’s decision, the chief executive must— give the casino operator a copy of the approved form completed by the casino patron; and notify the casino operator and the casino patron that each of them may, within 1 month after the date of the notice, give a written submission to the chief executive about the claim; after the time for making submissions has ended, the chief executive may cause the investigations the chief executive considers appropriate to be made and the results of the investigations to be reported to the chief executive; the chief executive must, as soon as practicable, consider the submissions and reports, and notify the casino operator and the casino patron in writing of the chief executive’s decision, stating the reasons for the decision. s 25 amd 2021 SL No. 151 s 7 (sec.25-ssec.1) This section applies if a casino operator, or an employee or agent of a casino operator, receives a claim for payment, related to a gaming transaction, from a casino patron. (sec.25-ssec.2) The casino operator must immediately attempt to resolve the claim. (sec.25-ssec.3) If the casino operator can not resolve the claim, the operator must immediately give the casino patron a written notice stating— the casino operator can not resolve the claim (the decision ); and that the casino patron may ask the chief executive to review the decision if the patron makes the request using the approved form within 10 days after receiving the written notice. (sec.25-ssec.4) The following provisions apply to the chief executive’s review of a casino operator’s decision— a request for review must be made on the approved form; the chief executive must not review the casino operator’s decision if the request to review is received after the 10 days mentioned in subsection (3) ; the chief executive must advise the casino operator and the casino patron as soon as practicable after receiving the request whether the chief executive intends to review the operator’s decision; if the chief executive intends to review the casino operator’s decision, the chief executive must— give the casino operator a copy of the approved form completed by the casino patron; and notify the casino operator and the casino patron that each of them may, within 1 month after the date of the notice, give a written submission to the chief executive about the claim; after the time for making submissions has ended, the chief executive may cause the investigations the chief executive considers appropriate to be made and the results of the investigations to be reported to the chief executive; the chief executive must, as soon as practicable, consider the submissions and reports, and notify the casino operator and the casino patron in writing of the chief executive’s decision, stating the reasons for the decision.