9Alphabetical public number directory

9 Alphabetical public number directory

(1) The licensee must produce an alphabetical public number directory: (a) annually; and (b) on substantially the same basis as the licensee produced and distributed a directory in 1997; and (c) in volumes by geographic area; and (d) subject to subclause (7)—that includes all customers of carriage service providers supplied with a standard telephone service, regardless of who supplies them with that service. (2) The licensee must arrange to publish and distribute the directory to its own customers and the customers of other carriage service providers (or the nominees of the customers). (3) The licensee must not charge a customer of a carriage service provider for 1 standard entry. (4) A standard entry must include: (a) a name and address; and (b) 1 public number that is: (i) if requested by the customer—the customer’s mobile phone number; or (ii) the customer’s geographic number.

Note: The ACA may give written directions to the licensee under section 581 of the Act about complying with this subclause (eg promotion of a customer’s choice, if the customer receives multiple services, in the identification of the entry that is to be treated as a standard entry).

(5) The licensee must include in the directory a customer’s facsimile number if asked by the customer. (6) The licensee must provide entries in the directory, and services for not including details of a customer in the directory, for a customer of another carriage service provider on conditions that are no less favourable than for a customer of the licensee. (7) The licensee must ensure, to the greatest extent practicable, that the directory does not include details of a customer whose number is an unlisted number. (8) The licensee must ensure, to the greatest extent practicable, that it does not promote the licensee’s carriage services or other goods and services unrelated to the directory entry during any contact it has with a customer of another carriage service provider for purposes related to the provision of services in a directory. (9) The directory must be provided without charge to a customer: (a) as a book;or (b) if the customer agrees—in another form.

Note: It is intended to make sure the licensee maintains an updated version of the current White Pages directory and makes it available to its own customers and the customers of other carriage service providers (or the nominees of the customers) on substantially the same basis as the White Pages have been produced and distributed before the licence came into force.