ACA means the Australian Communications Authority.
ACMA means the Australian Communications and Media Authority.
allocated number means a number allocated under the authority of the numbering plan.
alternative service means a service that provides a customer with access to a telephone service.
Note: An example of an alternative service is a call diversion to a mobile telephone service or to a second fixed telephone service.
Consumer Protection Act means the Telecommunications (Consumer Protection and Service Standards) Act 1999.
coverage means an area in which customers of a carrier or carriage service provider which supplies a mobile telecommunications service are ordinarily able to make or receive calls by means of that carrier’s or provider’s network.
Note: It is intended that the coverage of a carrier’s or carriage service provider’s public mobile telecommunications service includes areas in which customers of that service are ordinarily able to make or receive calls by means of the carrier’s or provider’s network but, for reasons such as system or network failure or network congestion, are unable to do so from time to time.
customer includes the nominee of a customer.
emergency call service has the meaning given by section 7 of the Act.
emergency service means a service mentioned in paragraph (b) of the definition of emergency call service in section 7 of the Act.
enforcement agency has the meaning given by section 282 of the Act.
inoperative in relation to a STS, means:
(a) an absence of dial or ring tone; or
(b) an inability to make or receive calls; or
(c) disruption to communications because of excessive noise levels; or
(d) repetition of service cut off; or
(e) another condition that makes the service wholly or substantially unusable.
interim priority service means a service that satisfies the technical and functional requirements (if any) specified in a written instrument made by the ACA:
(a) that provides a customer with:
(i) a service for voice telephony; or
(ii) a service equivalent to a service for voice telephony where voice telephony is not practical for a customer with a disability;
which may or may not include at the provider’s discretion a data capability or any enhanced call handling feature; and
(b) for which that customer is, or may be, charged:
(i) an access charge that, when added to the access charge normally charged for the STS for which the interim priority service is being provided in substitution, does not exceed the amount of the access charge normally charged for the STS; and
(ii) call charges that do not exceed the call charges that are normally charged for the kind of service the interim priority service is, when the interim priority service is not supplied as an interim priority service.
Note 1: An example of the provision of an interim priority service is the provision of a terrestrial or satellite mobile telephone service (at mobile call rates) to replace a STS.
Note 2: If a customer has paid or is paying an access charge in relation to a STS, for which an interim priority service is provided in substitution, the customer is not intended to be charged an access charge for the interim priority service.
Note 3: While a customer may be charged for calls using an interim priority service at the charge normally applicable to the kind of service the interim priority service is, the licensee is not required to charge that charge.
licensee means Telstra Corporation Limited (ACN 051 775 556).
local service means a carriage service that is:
(a) capable of voice telephony; and
(b) provided for receiving incoming calls, wholly or principally, at 1 fixed location where that location is in an area identifiable by the carriage service provider with which the call originates, from the number called and is:
(i) a switching facility; or
(ii) the premises occupied or used by a customer; or
(iii) in the immediate vicinity of the premises occupied or used by a customer.
location dependent carriage service means a carriage service that depends for its provision on the availability of information about the street address of the caller.
Minister means the Minister for Communications, Information Technology and the Arts.
operator assistance service means a service involving the connection of a telephone call by an operator.
operator services means:
(a) services for dealing with faults and service difficulties; and
(b) services of a kind specified in regulations made under the Act.
portable local service number means an allocated number that is used in connection with a local service other than a paging service.
post‑paid mobile service plan means a plan under which calls made using a mobile carriage service are paid for after the service is used.
pre‑paid mobile service plan means a plan under which calls made using a mobile carriage service are paid for prior to the service being used.
priority assistance means those services supplied to priority customers under the priority assistance policy implemented under clause 19.
priority customer means a customer who satisfies the eligibility criteria developed under the objectives in Schedule 4.
public number means a number specified in the numbering plan as mentioned in subsection 455(3) of the Act.
public payphone means a payphone:
(a) in a public place that is a place where the public usually has access, or usually has access except for particular hours of the day or particular days of the week; or
(b) in a prison, correctional centre, detention centre or similar facility.
STS means the standard telephone service supplied by the licensee in fulfilment of its universal service obligation under Part 2 of the Consumer Protection Act.
telephone handset includes other customer equipment that is supplied instead of a telephone handset to comply with the Disability Discrimination Act 1992.
the Act means the Telecommunications Act 1997.
unlisted number means a public number that is 1 of the following kinds:
(a) a mobile number, unless the customer and the carriage service provider that provides the mobile service to the customer agree that the number will be listed;
(b) a geographic number that the customer and the carriage service provider that provides services for originating or terminating carriage services to the customer agree will not be included in the directory;
(c) the number of a public payphone;
(d) a number that when dialled, gives access to a private telephone exchange extension that the customer has requested not be included in the directory.
working day, in a location, means a day that is not a Saturday, Sunday or public holiday in the location.