25Monitoring and reporting at the Field Service Area (FSA) level

25 Monitoring and reporting at the Field Service Area (FSA) level

(1) The licensee must, within 10 working days of the end of each calendar month, or such other timeframe as ACMA agrees in writing, provide a report and supporting data to ACMA on: (a) the percentage of CSG services in each FSA and nationally without any fault or service difficulty for the preceding calendar month; and (b) the average availability of CSG services, as a percentage of total possible available time, in each FSA and nationally for the preceding calendar month. (2) The supporting data must include the following data for the preceding calendar month at a national level and for each FSA: (a) total CSG services in operation; (b) the number of CSG services that had one or more fault or service difficulties; (c) the number of CSG services that had one or more fault or service difficulties, adjusted to be equivalent to a 31 day month; (d) the percentage of CSG services without a fault or service difficulty; (e) the percentage of time that CSG services are available; and (f) the total time taken to repair all CSG fault or service difficulties. (3) The licensee must: (a) publish the report mentioned in subclause (1) within 20 working days of the end of each calendar month or such other timeframe as ACMA agrees in writing; and (b) provide the report and supporting data mentioned in subclauses (1) and (2) to ACMA for publication by ACMA if ACMA, following consultation with the licensee, considers the report and supporting data appropriate for publication.