Carrier Licence Conditions (Telstra Corporation Limited) Declaration 1997
24Network reliability framework—definitions and general requirements
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24 Network reliability framework—definitions and general requirements
(1) In this clause and in clauses 25, 26 and 27:
ACA’s Report on USO Service Reliability means the report of the ACA entitled ACA monitoring and reporting framework for USO service reliability that was released publicly on 16 July 2002.
average network event volume, in relation to a cable run, means a figure representing the average number of network events, calculated from the total number of network events on that cable run over a continuous six calendar month period or such other period as is notified by ACMA to the licensee.
boundary of the licensee’s telecommunications network means the boundary for the purposes of section 22 of the Act.
cable run means a set of facilities that:
(a) is logically located between a particular exchange and the boundary of the licensee’s telecommunications network; and
(b) includes at least one set of 10 or 100 (as the case may be) copper wire pairs within a physical cable sheath.
CSG service has the same meaning as in the Telecommunications (Customer Service Guarantee) Standard 2011 when provided to a customer of the licensee but does not include a service the supply of which by the licensee is exempt from compliance with performance standards under section 18 of that Standard.
customer means a customer of the licensee but does not include a carrier or a carriage service provider.
ESA means a Telstra Exchange Service Area specified in Attachment 7A to the Telstra Public Switched Telephone Service (PSTS) Section of the document known as the Telstra Standard Form of Agreement as in force or existing from time to time.
ESA category means a category of ESA referred to in Table 1 of subclause 26(1).
fault or service difficulty, in relation to a CSG service, has the same meaning as in the Telecommunications (Customer Service Guarantee) Standard 2011.
FSA means:
(a) an area that the licensee treated as a Field Service Area as at 21 November 2002; or
(b) another area as agreed in writing between the licensee and ACMA from time to time.
geographical locator, in relation to:
(a) a CSG service, means the location of the service in the licensee’s database sufficient to direct service staff of the licensee to the location of the service; and
(b) an ESA, means the ESA‑code.