50Procedures for dealing with complaints

50 Procedures for dealing with complaints (1) The scheme's trust deed must require the trustees to establish and make available information about procedures for dealing with a complaint relating to the operation of the scheme. (2) Without limiting subregulation (1), the procedures may relate to a complaint about the assessment of a claim by the trustees. (3) The trust deed must prohibit the trustees from refusing to pay a beneficiary under a certificate only because the builder to whom the certificate was issued gave the trustees misleading information to obtain the certificate.

Chapter 3 Fidelity fund schemes and approved schemes Part 3.3 Approved schemes – general matters Division 1 Auditors and actuaries Building (RBI and Fidelity Fund Schemes) Regulations 2012 29