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Building and Construction Industry Security of Payment—Authorised Nominating Authorities (Code of Practice) Order 2020
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18 Authorised nominating authorities must keep records of complaints and disputes
(1) An authorised nominating authority must keep a record of the following information about complaints and internal disputes received by the authority—
(a) details of each complaint or internal dispute, including the name and contact details of each complainant and the complainant’s representative, if any, and the date the complaint or dispute was made,
(b) details of action taken and decisions made in response to each complaint or internal dispute, including—
(i) the date the action was taken or the decision was made, and
(ii) the date the complainant or the complainant’s representative was notified of the decision,
(c) the reasons for action taken or decisions made in response to each complaint or internal dispute,
(d) the outcome of each complaint or internal dispute.
(2) The record must be kept for a period of 5 years from the date the complaint or internal dispute was made.
(3) An authorised nominating authority must, at the request of the Secretary, give the Secretary a copy of a record made under this clause.