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Building and Construction Industry Security of Payment—Authorised Nominating Authorities (Code of Practice) Order 2020
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17 Authorised nominating authorities must notify Secretary of complaints and disputes
(1) An authorised nominating authority must give written notice to the Secretary of a complaint or internal dispute within 10 business days of receiving the complaint or dispute.
(2) The notice must include—
(a) the name and contact details of the complainant and the person to whom the complaint or dispute relates, and
(b) details of the complaint or internal dispute.
(3) An authorised nominating authority must notify the Secretary of the outcome of the complaint or internal dispute within 5 business days of the determination of the complaint or internal dispute.