Broadcasting Services (International Broadcasting) Guidelines 2026
38Records of complaints
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38 Records of complaints
(1) An international broadcasting licensee should keep a record of each complaint that the licensee receives about:
(a) an international broadcasting service that is operated by the licensee; or
(b) matter that is broadcast on the service.
(2) The record of a complaint should include at least the following information:
(a) the name or nature of the broadcast to which the complaint relates, and the date on which the broadcast happened;
(b) the day, and the time at which, the complaint was received by the licensee;
(c) the name, and address or telephone number, of the complainant (if they have given that information to the licensee);
(d) a brief statement of the substance of the complaint;
(e) a brief statement of the substance of the response by the licensee to the complaint and the date on which the licensee responded to the complaint.