37Publicity for complaints procedures

37 Publicity for complaints procedures

(1) An international broadcasting licensee should regularly give the following information to the international audience:

(a) the existence of the complaints procedures mentioned in section 36; and

(b) information that would enable a complaint to be made to the licensee, including the licensee’s:

(i) street address; and

(ii) e‑mail address; and

(iii) telephone number.

(2) The licensee:

(a) should give the information during broadcasts that are under the licensee’s control; and

(b) should give the information using the language of the major component of the international audience; and

(c) may also give the information in other ways.