75Inquiries in relation to a request for assistance

75 Inquiries in relation to a request for assistance

The Ombudsman may make inquiries for one or more of the following purposes: (a) deciding whether a request for assistance is one which the Ombudsman is authorised to deal with; (b) deciding whether to refuse a request for assistance; (c) deciding whether a request for assistance, or an aspect of a request for assistance, could be more conveniently or effectively dealt with by another agency of the Commonwealth, a State or a Territory; (d) deciding whether a request for assistance, or an aspect of a request for assistance, could be more conveniently or effectively dealt with by working co‑operatively with another agency of the Commonwealth, a State or a Territory; (e) deciding whether to recommend an alternative dispute resolution process, or alternative dispute resolution processes, to assist in a dispute in relation to a relevant action, and which process or processes to recommend; (f) obtaining details of the parties to a dispute in relation to a relevant action for the purposes of performing functions or duties, or exercising powers, under this Act in relation to the dispute; (g) deciding what other action the Ombudsman will take in giving assistance in response to a request.