23Annual report

23 Annual report

The annual report prepared by the Department and given to the Minister under section 46 of the Public Governance, Performance and Accountability Act 2013 for a period must include: (a) the number and title of reports tabled by the Minister under section 56 or published by the Minister under section 40A during the period; and (b) the kinds of national strategies in relation to legislation, policies and practices that affect, or may affect, small businesses or family enterprises developed during the period; and (c) the number and subject matter of inquiries to which the Ombudsman has made submissions, recommendations or other contributions during the period; and (d) the number of proposals in relation to relevant legislation, policies and practices that the Ombudsman has reviewed during the period; and (e) the kinds of action taken to promote best practice during the period; and (f) the number of visits to the Ombudsman’s website during the period; and (g) the number of requests for assistance made to the Ombudsman; and (h) the number of requests for assistance that resulted in one of the following for the period, broken down for each of the following: (i) a formal request for assistance; (ii) a recommendation by the Ombudsman that parties to a dispute take part in an alternative dispute resolution process; (iia) assistance being given under section 74B (assistance in relation to a no adverse costs order in proceedings to recover the amount of any loss or damage as a result of contraventions of the Competition and Consumer Act 2010); (iii) the resolution of a dispute; (iv) the resolution of a dispute through an alternative dispute resolution process recommended by the Ombudsman; and (i) the number and kind of requests for assistance transferred to other agencies of the Commonwealth during the period; and (j) the number and kind of requests for assistance transferred to agencies of the States and Territories during the period; and (k) the number and kind of requests for assistance that the Ombudsman resolved co‑operatively with other agencies of the Commonwealth, the States and the Territories during the period; and (l) the number and kind of requests for assistance in relation to which the Ombudsman recommended an alternative dispute resolution process.