Primary affected parties are Australian financial services licence holders (licensees), principal distributors (non‑employee authorised providers), individuals authorised by principal distributors with licensee consent, employees of product distributors in a narrow set of circumstances, third‑party distributors who are not authorised representatives, retail clients, and the internal and external dispute resolution frameworks of licensees.
Licensees are affected in multiple, concrete ways. They must provide written authorisations to principal distributors if they wish to engage them to deal in basic deposit products or risk insurance products, and they must give written consent where they want a principal distributor to authorise individuals or a class of individuals on their behalf (s 910A insertion, Note). Licensees must also take reasonable steps to ensure that, when distributors are providing services to retail clients, distributors draw the client’s attention to the licensee’s dispute resolution system and, where relevant, give written information about who the distributor acts for and any remuneration (Where declaration applies, subsection (2)(c)). The instrument therefore places documentation, supervision, and proof obligations on licensees.
Principal distributors are, by definition, persons who are not employees of the licensee but are authorised in writing to provide services in relation to basic deposit or risk insurance products (s 910A insertion). They are brought within the statutory representative concept (s 9 insertion) and therefore fall within the regulatory perimeter established by Part 7.6 as modified. Principal distributors that are corporate entities may, with the licensee’s written consent, authorise individuals or a class of individuals; where they do so the authorised individuals will operate under the authorisation framework set out, provided the principal distributor is not an individual (s 910A insertion, Note; s 910A insertion, paragraph (b)).
Individuals authorised by principal distributors are affected only where the principal distributor is not an individual and where the licensee has given written consent to the principal distributor’s authorisation of those individuals (s 910A insertion, paragraph (b)). Those individuals are captured by the product distributor definition and by the expanded representative concept in s 9, but only to the extent the written consents exist.
Employees of product distributors are referenced narrowly. The insertion to 911B(1)(aa) extends the relevant provision to include, in the context of dealing in a basic deposit product only, an employee of a product distributor as a provider (911B(1)(aa)(iii)(B)). That means employees of product distributors will be caught as providers for basic deposit products, but not for risk insurance products under the text supplied.
Distributors who are not authorised representatives are explicitly targeted. The declaration applies where the distributor is not an authorised representative (Where declaration applies, subsection (2)(a)). That choice preserves the existing regulatory treatment of authorised representatives while creating a statutory pathway for certain non‑authorised representatives who provide simple products.
Retail clients are affected by the disclosure mechanics. Where the declaration applies, licensees must take reasonable steps to ensure that their distributors draw retail clients’ attention to the licensee’s dispute resolution system and provide written information about who the distributor acts for and any remuneration or other benefits, where the product is a general insurance product or a bundled consumer credit insurance product (Where declaration applies, subsection (2)(c)(i)-(ii)).
Finally, external dispute resolution schemes and internal dispute resolution mechanisms are indirectly engaged. The distributor must draw the client’s attention to the availability of a dispute resolution system of the licensee and how that system may be accessed; the instrument therefore mobilises complaint channels associated with licence holders as a required disclosure component in distributor interactions (Where declaration applies, subsection (2)(c)(i)).