44Determination of complaints

#### 44 Determination of complaints 44 Determination of complaints > > (1) After considering a report furnished in respect of a complaint, the Secretary shall determine the complaint— > > > > > (a) by cancelling the licence the subject of the complaint, > > > > > (b) by suspending the licence the subject of the complaint for such period as the Secretary thinks fit, > > > > > (c) by cautioning or reprimanding the holder of the licence the subject of the complaint, or > > > > > (d) by dismissing the complaint. > > > (2) The Secretary shall not cancel or suspend a licence unless— > > > > > (a) notice has been served on the holder of the licence— > > > > > > > (i) of the Secretary’s intention to cancel or suspend the licence, and > > > > > > > (ii) of the reasons for which the Secretary intends to cancel or suspend the licence, > > > > > (b) the holder of the licence has had a reasonable opportunity to make submissions to the Secretary in relation to the intended cancellation or suspension of the licence, and > > > > > (c) the Secretary has considered any such submission. > > > (3) As soon as practicable after determining a complaint, the Secretary shall cause written notice of the determination to be served on— > > > > > (a) the holder of the licence the subject of the complaint, and > > > > > (b) the complainant. > > > (4) The cancellation or suspension of a licence takes effect— > > > > > (a) except as provided by paragraph (b)—at the expiration of 14 days after written notice of the cancellation or suspension is served on the holder of the licence, or > > > > > (b) where an appeal is made before the expiration of the period referred to in paragraph (a)—when the appeal is withdrawn or otherwise finally disposed of.