17Quality assurance plans

17 Quality assurance plans

(1)  The licensee of an NEPT Service must review and maintain the quality assurance plan submitted as part of the application for the relevant NEPT licence.

(2)  A quality assurance plan must –

(a) be in accordance with each relevant AS/NZS standard; and

(b) make provision for the following in respect of the NEPT Service and the non-emergency patient transport services provided by the Service:

(i) clinical governance;

(ii) risk management;

(iii) staff credentialling and scope of practice procedures;

(iv) clinical care;

(v) infection prevention and control;

(vi) vehicle and equipment maintenance, including the schedules for that maintenance;

(vii) incident management;

(viii) feedback and complaints management;

(ix) staff orientation, education and training;

(x) staff performance management;

(xi) consumer engagement;

(xii) such other areas as are determined by the Secretary.