Ambulance Service (Non-emergency Patient Transport) Regulations 2019
14NEPT Service details to be provided to patient on request
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14 NEPT Service details to be provided to patient on request
If requested by a patient, or a person who is a prospective patient, of an NEPT Service, the licensee of the Service must ensure that the patient is provided with a brochure containing, at a minimum, the following information:
(a) the rights of a patient of the Service;
(b) the contact details for the NEPT Service;
(c) the procedure for making a complaint in respect of the Service, including –
(i) how complaints are managed and an approximate time frame in which complaints are to be resolved; and
(ii) details of other bodies to which a complaint in respect of the Service may be made.