Ambulance Service (Non-emergency Patient Transport) Regulations 2019
10Certain persons not to be provided with non-emergency patient transport services
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10 Certain persons not to be provided with non-emergency patient transport services
(1) A crew member of an NEPT Service must not accept a patient as a patient of the Service if the crew member knows, or reasonably ought to know, that –
(a) the patient is not a low-acuity patient or medium-acuity patient; or
(b) the medical needs of the patient are acute or time-critical; or
(c) after the patient has been assessed under regulation 5(1)(c) –
(i) the patient's vital signs have deteriorated; and
(ii) in the opinion of the crew member, the patient is no longer a low-acuity patient or medium-acuity patient; or
(d) the non-emergency patient transport services to be provided to the patient are outside the authority of the relevant NEPT licence; or
(e) providing non-emergency patient transport services to the patient would put at risk the health and safety of the person, a patient, a crew member or a member of the public.
Penalty: Fine not exceeding 3 penalty units.
(2) Nothing in this regulation prevents a licensee, or crew member, from refusing to provide non-emergency patient transport services to a person or patient for any other reason.