30Records relevant to a quality of service matter

30 Records relevant to a quality of service matter

(1) This section is made for the purposes of paragraph 156(1)(a) of the Act. (2) For each aspect of airport services or facilities mentioned in column 1 of an item of the following table (being aspects of airport services or facilities specified in section 29), the airport‑operator company for an airport must, for each financial year, keep a record of the matters mentioned in column 2 of the item.

<table cellspacing="0" cellpadding="0" style="width:100%; border-collapse:collapse"><thead><tr><td colspan="3" style="border-top:1.5pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.35pt; padding-left:5.35pt; vertical-align:top"><p class="Tabletext"><span style="font-weight:bold">Records relevant to a quality of service matter</span></p></td></tr><tr><td style="width:7.92%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.35pt; padding-left:5.35pt; vertical-align:top"><p class="TableHeading"><span>Item</span></p></td><td style="width:31.58%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.35pt; padding-left:5.35pt; vertical-align:top"><p class="TableHeading"><span>Column 1</span></p></td><td style="width:60.5%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.35pt; padding-left:5.35pt; vertical-align:top"><p class="TableHeading"><span>Column 2</span></p></td></tr><tr><td style="width:7.92%; border-top:0.75pt solid #000000; border-bottom:1.5pt solid #000000; padding-right:5.35pt; padding-left:5.35pt; vertical-align:top"><p class="TableHeading"><span></span></p></td><td style="width:31.58%; border-top:0.75pt solid #000000; border-bottom:1.5pt solid #000000; padding-right:5.35pt; padding-left:5.35pt; vertical-align:top"><p class="TableHeading"><span>Aspects of airport services and facilities to which records are relevant</span></p></td><td style="width:60.5%; border-top:0.75pt solid #000000; border-bottom:1.5pt solid #000000; padding-right:5.35pt; padding-left:5.35pt; vertical-align:top"><p class="TableHeading"><span>Matters for which records must be kept</span></p></td></tr></thead><tbody><tr><td style="width:7.92%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>1</span></p></td><td style="width:31.58%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>Airport access facilities (taxi facilities, kerbside space for pick</span><span>‑</span><span>up and drop</span><span>‑</span><span>off)</span></p></td><td style="width:60.5%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>1.1 Total area (international and domestic) at terminal kerbside for passenger pick</span><span>‑</span><span>up and drop</span><span>‑</span><span>off to landside operators such as taxis, and providers of other off</span><span>‑</span><span>airport parking services, measured in terms of the number of standard car park spaces</span></p><p class="Tabletext"><span>1.2 Total area (international and domestic) at terminal kerbside and at designated waiting areas for passenger pick</span><span>‑</span><span>up and drop</span><span>‑</span><span>off provided to the public at no charge measured in terms of the number of standard car park spaces</span></p></td></tr><tr><td style="width:7.92%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext" style="page-break-after:avoid"><span>2</span></p></td><td style="width:31.58%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext" style="page-break-after:avoid"><span>Car parking service facilities</span></p></td><td style="width:60.5%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext" style="page-break-after:avoid"><span>2.1 Number of car parking spaces available to the public in the vicinity of the airport (including disabled parking) on 30</span><span> </span><span>June in the financial year</span></p><p class="Tabletext" style="page-break-after:avoid"><span>2.2 Distance (in metres) between the nearest public car park and the terminal entrance nearest to that car park on 30</span><span> </span><span>June in the financial year</span></p><p class="Tabletext" style="page-break-after:avoid"><span>2.3 Number of days the car park was open during the financial year</span></p><p class="Tabletext" style="page-break-after:avoid"><span>2.4 Number of vehicles that used the car park in the financial year</span></p></td></tr><tr><td style="width:7.92%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>3</span></p></td><td style="width:31.58%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>Baggage trolleys</span></p></td><td style="width:60.5%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>3.1 Average number of passengers for each baggage trolley during peak hour in the financial year</span></p><p class="Tabletext"><span>3.2 Number of baggage trolleys on 30</span><span> </span><span>June in the financial year</span></p></td></tr><tr><td style="width:7.92%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>4</span></p></td><td style="width:31.58%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>Check</span><span>‑</span><span>in services and facilities</span></p></td><td style="width:60.5%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>4.1 Number of check</span><span>‑</span><span>in desks on 30</span><span> </span><span>June in the financial year</span></p><p class="Tabletext"><span>4.2 Number of bag</span><span>‑</span><span>drop facilities on 30</span><span> </span><span>June in the financial year</span></p><p class="Tabletext"><span>4.3 Number of spaces provided for check</span><span>‑</span><span>in kiosk facilities on 30</span><span> </span><span>June in the financial year</span></p></td></tr><tr><td style="width:7.92%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>5</span></p></td><td style="width:31.58%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>Security inspection</span></p></td><td style="width:60.5%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>5.1 Number of departing passengers for each security clearance system during peak hour in the financial year</span></p><p class="Tabletext"><span>5.2 Number of security clearance systems, including equipment required to process passengers and baggage, in use on 30</span><span> </span><span>June in the financial year</span></p></td></tr><tr><td style="width:7.92%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>6</span></p></td><td style="width:31.58%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>Outbound baggage system</span></p></td><td style="width:60.5%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>6.1 Average number of bags handled by the outbound baggage system during peak hour in the financial year</span></p><p class="Tabletext"><span>6.2 Total number of bags handled by baggage handling equipment in the financial year</span></p><p class="Tabletext"><span>6.3 Total number of hours during the financial year for which baggage handling equipment was in use</span></p><p class="Tabletext"><span>6.4 Capacity of baggage handling equipment (in bags per hour) on 30</span><span> </span><span>June in the financial year</span></p></td></tr><tr><td style="width:7.92%; border-top:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>7</span></p></td><td style="width:31.58%; border-top:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>Baggage make</span><span>‑</span><span>up, handling and reclaiming services and facilities</span></p></td><td style="width:60.5%; border-top:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>7.1 Total number of bags handled by baggage handling equipment in the financial year</span></p><p class="Tabletext"><span>7.2 Total number of hours during the financial year for which baggage handling equipment was in use</span></p><p class="Tabletext"><span>7.3 Capacity of the baggage handling equipment (in bags per hour) on 30</span><span> </span><span>June in the financial year</span></p><p class="Tabletext"><span>7.4 Capacity of the baggage reclaim system on 30</span><span> </span><span>June in the financial year</span></p><p class="Tabletext"><span>7.5 Average number of bags handled by the inbound baggage system during peak hour in the financial year</span></p><p class="Tabletext"><span>7.6 Total number of planned interruptions to inbound baggage system in the financial year</span></p><p class="Tabletext"><span>7.7 Total number of hours of planned interruptions to inbound baggage system in the financial year</span></p><p class="Tabletext"><span>7.8 Total number of unplanned interruptions to inbound baggage system in the financial year</span></p><p class="Tabletext"><span>7.9 Total number of hours of unplanned interruptions to inbound baggage system in the financial year</span></p><p class="Tabletext"><span>7.10 Total area (in square metres) provided by the airport operator for baggage reclaim on 30</span><span> </span><span>June in the financial year</span></p></td></tr><tr><td style="width:7.92%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>8</span></p></td><td style="width:31.58%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>Facilities to enable the processing of passengers through customs, immigration and quarantine</span></p></td><td style="width:60.5%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>8.1 Average number of arriving passengers during peak hour in the financial year</span></p><p class="Tabletext"><span>8.2 Number of inbound Immigration desks on 30</span><span> </span><span>June in the financial year</span></p><p class="Tabletext"><span>8.3 Number of baggage inspection desks on 30</span><span> </span><span>June in the financial year</span></p><p class="Tabletext"><span>8.4 Number of outbound Immigration desks on 30</span><span> </span><span>June in the financial year</span></p></td></tr><tr><td style="width:7.92%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>9</span></p></td><td style="width:31.58%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>Flight information, general signage and public</span><span>‑</span><span>address systems</span></p></td><td style="width:60.5%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>9.1 Average number of passengers (whether arriving or departing passengers) during peak hour in the financial year</span></p><p class="Tabletext"><span>9.2 Number of flight information display screens on 30</span><span> </span><span>June in the financial year</span></p><p class="Tabletext"><span>9.3 Number of information points on 30</span><span> </span><span>June in the financial year</span></p></td></tr><tr><td style="width:7.92%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>10</span></p></td><td style="width:31.58%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>Public areas in terminals and public amenities (washrooms and garbage bins), lifts, escalators and moving walkways</span></p></td><td style="width:60.5%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>10.1 Number of washrooms on 30</span><span> </span><span>June in the financial year</span></p></td></tr><tr><td style="width:7.92%; border-top:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>11</span></p></td><td style="width:31.58%; border-top:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>Gate lounges and seating other than in gate lounges</span></p></td><td style="width:60.5%; border-top:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>11.1 Average number of departing passengers during peak hour in the financial year</span></p><p class="Tabletext"><span>11.2 Number of gate lounges on 30</span><span> </span><span>June in the financial year</span></p><p class="Tabletext"><span>11.3 Number of seats in gate lounges on 30</span><span> </span><span>June in the financial year</span></p><p class="Tabletext"><span>11.4 Total gate lounge area (in square metres) on 30</span><span> </span><span>June in the financial year</span></p><p class="Tabletext"><span>11.5 Number of airport</span><span>‑</span><span>operator</span><span>‑</span><span>managed gate lounges on 30</span><span> </span><span>June in the financial year</span></p><p class="Tabletext" style="page-break-inside:avoid; page-break-after:avoid"><span>11.6 Number of seats in airport</span><span>‑</span><span>operator</span><span>‑</span><span>managed gate lounges on 30</span><span> </span><span>June in the financial year</span></p><p class="Tabletext"><span>11.7 Number of seats in airport</span><span>‑</span><span>operator</span><span>‑</span><span>managed waiting areas (other than in gate lounges) on 30</span><span> </span><span>June in the financial year</span></p></td></tr><tr><td style="width:7.92%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext" style="page-break-inside:avoid"><span>12</span></p></td><td style="width:31.58%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext" style="page-break-inside:avoid"><span>Aerobridge usage</span></p></td><td style="width:60.5%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext" style="page-break-inside:avoid; page-break-after:avoid"><span>12.1 Number of passengers who used aerobridges for embarkation in the financial year</span></p><p class="Tabletext" style="page-break-inside:avoid; page-break-after:avoid"><span>12.2 Total number of passengers who embarked in the financial year</span></p><p class="Tabletext"><span>12.3 Number of passengers who used aerobridges for disembarkation in the financial year</span></p><p class="Tabletext"><span>12.4 Total number of passengers who disembarked in the financial year</span></p><p class="Tabletext"><span>12.5 Number of aerobridges on 30</span><span> </span><span>June in the financial year</span></p><p class="Tabletext"><span>12.6 Percentage of passengers who used aerobridges for embarkation in the financial year</span></p><p class="Tabletext"><span>12.7 Percentage of passengers who used aerobridges for disembarkation in the financial year</span></p></td></tr><tr><td style="width:7.92%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>13</span></p></td><td style="width:31.58%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>Runways, taxiways and aprons</span></p></td><td style="width:60.5%; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>13.1 Total area of aprons available (in square metres) on 30</span><span> </span><span>June in the financial year</span></p><p class="Tabletext"><span>13.2 Total area of runways (in square metres) on 30</span><span> </span><span>June in the financial year</span></p></td></tr><tr><td style="width:7.92%; border-top:0.75pt solid #000000; border-bottom:1.5pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>14</span></p></td><td style="width:31.58%; border-top:0.75pt solid #000000; border-bottom:1.5pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>Aircraft parking facilities and bays</span></p></td><td style="width:60.5%; border-top:0.75pt solid #000000; border-bottom:1.5pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>14.1 Number of aircraft parking bays on 30</span><span> </span><span>June in the financial year</span></p><p class="Tabletext"><span>14.2 Total area of aircraft parking bays available (in square metres) on 30</span><span> </span><span>June in the financial year</span></p></td></tr></tbody></table>