99Investigation of complaints

99 Investigation of complaints (1) A person may lodge with the Chemicals Coordinator a complaint in the approved form about the use by another person of a chemical product, fertiliser or stockfood. (2) As soon as practicable after the Chemicals Coordinator receives a complaint: (a) the Chemicals Coordinator must acknowledge in writing receipt of the complaint and advise the complainant of the steps being taken to investigate the complaint and when the investigation is likely to be completed; and (b) a chemical adviser must investigate the complaint and provide a written report of the results of the investigation to the (3) As soon as practicable after receiving a report of the results of an investigation, the Chemicals Coordinator must advise the complainant of the outcome of the investigation but, in doing so, must not reveal commercially sensitive information about the person complained of. (4) This section does not affect the power of a chemical adviser to investigate a matter on his or her own initiative.