22Functions of Official Community Visitors

#### 22 Functions of Official Community Visitors 22 Functions of Official Community Visitors > > (1) An Official Community Visitor may do any of the following— > > > > > (a) at any reasonable time, enter and inspect premises at which a visitable service is provided, > > > > > (b) confer alone with any person who is resident or employed at the premises, > > > > > (c) inspect any document held at the premises that relates to the operation of a visitable service (having regard to the wishes of any person resident at the premises to whom the document relates), > > > > > (d) provide a relevant regulatory body with advice or information relating to the conduct of the premises, > > > > > (e) inform a relevant regulatory body on matters affecting the welfare, interests and conditions of persons using visitable services, > > > > > (f) encourage the promotion of legal and human rights of persons using visitable services, including the right to privacy, confidentiality, adequate information and consultation in relation to those services and the right to complain, > > > > > (g) consider matters raised by persons using visitable services, staff of providers of visitable services and people having a genuine concern for the welfare, interests and conditions of persons using visitable services, > > > > > (h) provide information to persons using visitable services about independent advocacy services available to help them with grievances or concerns and, in appropriate cases, to assist a person to obtain those advocacy services, > > > > > (i) facilitate, wherever it is reasonable and practicable to do so, the early and speedy resolution of grievances or concerns affecting persons using visitable services by referring those grievances or concerns to the providers of the relevant services or to other appropriate bodies, > > > > > (j) exercise any other functions prescribed by the regulations. > > > (2) An Official Community Visitor must, in exercising a function under this section, act in a manner that preserves, as far as possible, the privacy of each person resident at the premises at which a visitable service is provided. > > > (3) The Commissioner may deal with a matter arising out of any advice or information provided by an Official Community Visitor as if it were a report made under section 13. > > > (4) In this section— > > > > relevant regulatory body means the following— > > > > > (a) the Minister, > > > > > (b) the Commissioner, > > > > > (c) the Secretary of the Department, > > > > > (d) the NDIS Commissioner. > > **s 22:** Am 2024 No 14, Sch 1\[10\] \[11\].