294‑15 Accommodation agreements—method for working out amounts payable as a combination of refundable accommodation deposit and daily accommodation payments
294‑20 Accommodation agreements—method for working out amounts payable by refundable accommodation contributions
294‑25 Accommodation agreements—method for working out amounts payable by combination of refundable accommodation contributions and daily accommodation contributions
Division 4—Charging of accommodation payments
296‑5 Charging of accommodation payments—requirements
Division 5—Charging of accommodation contributions
298‑5 Charging of accommodation contributions—prescribed circumstances
298‑10 Charging of accommodation contributions—requirements
Division 6—Charging of daily payments
301‑5 Charging interest
302‑10 Daily accommodation payments—indexation
302‑15 Daily payments—DAP index numbers
302‑17 Daily payments—circumstances in which daily accommodation payment is not to be indexed
302‑20 Daily payments—circumstances in which an amount of daily payment may be refunded
Division 7—Refundable deposits
304‑5 Refundable deposits—circumstances in which an amount of refundable deposit may be refunded
307‑5 Amounts to be deducted from refundable deposit balances—deductible amount
308‑10 Amounts that must be deducted from refundable deposit balances—retention amounts—timing of deductions
308‑11 Amounts that must be deducted from refundable deposit balances—retention amounts—circumstances in which a retention amount may be refunded
308‑12 Amounts that must be deducted from refundable deposit balances—retention amounts—classes of individuals for whom amounts must not be deducted
309‑5 Rules about deductions
310‑5 Refundable deposits to be used only for permitted purposes—capital expenditure
310‑15 Refundable deposits to be used only for permitted purposes—capital expenditure debt
310‑20 Refundable deposits to be used only for permitted purposes—other
310‑30 Refundable deposits to be used only for permitted purposes—financial product
311‑5 Refund of refundable balances—manner of refund
311‑15 Refund of refundable deposit balances—death of individual—circumstances and period
311‑20 Refund of refundable deposit balances—registered provider ceases services and has not transferred refundable deposit balance—circumstances and period
312‑5 Transfer of refundable deposit balance to another registered provider—requirements
312‑10 Circumstances in which refundable deposit balance must not be transferred to another registered provider
313‑5 Payment of interest—refund of refundable deposit balances—circumstances
313‑10 Payment of interest—refund of refundable deposit balances—amount
Chapter 10—Funding of aged care services—means testing
314‑5 Simplified outline of this Chapter
Part 2—Means testing
Division 1—Means testing in a home or community setting
Subdivision A—Determination of individual contribution rates for individuals for means testing categories
314‑10 Method for determining individual contribution rate
314‑15 Period for determining individual contribution rate
314‑20 Other matters to be included in notice of determination
314‑25 Day determination takes effect
Subdivision B—Working out means testing classes for individuals
314‑30 Full‑pensioner
314‑35 Part‑pensioner
314‑40 Seniors health card holder
314‑45 Self‑funded retiree
Subdivision C—Calculating amounts of percentages for the means testing categories independence and everyday living
314‑55 Calculation method
314‑60 Working out the income reduction amount
314‑65 Working out the assets reduction amount
314‑70 Working out the maximum reduction amount
314‑75 Working out the input contribution rate
314‑80 Working out the amount of the percentage for the means testing category independence
314‑85 Working out the amount of the percentage for the means testing category everyday living
Subdivision D—Means not disclosed status
314A‑5 Determination that individuals have means not disclosed status
314A‑10 Day determination takes effect
Subdivision E—Requirement to notify event or change in circumstances
315‑5 Circumstances in which notification of event or change in circumstances is required
315‑10 Period for notification of event or change in circumstances
315‑15 Manner for notification of event or change in circumstances
Subdivision F—Varying or revoking individual contribution rate determination
316‑5 Other matters to be included in notice of determination
317‑5 Period for deciding if individual contribution rate determination is no longer correct following certain social security decisions
318‑5 Period for deciding whether to vary individual contribution rate determination following event or change in circumstances
318‑10 Variation following event or change in circumstances to take effect on specified day in specified circumstances
318A‑5 Period for deciding whether to revoke incorrect individual contribution rate determination
Division 2—Means testing in approved residential care home
Subdivision A—Daily means tested amounts
319‑5 Income and asset thresholds
319‑10 Working out the daily means tested amount—classes of individuals
319‑15 Working out the daily means tested amount—individuals in pre‑2014 residential contribution class
319‑20 Working out the daily means tested amount—individuals in post‑2014 residential contribution class
Subdivision B—Means not disclosed status
320‑5 Determination that individuals have means not disclosed status
320‑10 Day determination takes effect
Subdivision C—Determining an individual’s total assessable income
322‑5 Period for determining an individual’s total assessable income
322‑10 Day determination takes effect
322‑15 Other matters to be included in notice of determination
Subdivision D—Working out an individual’s total assessable income—excluded amounts
323‑5 Purpose of this Subdivision
323‑10 Disability pensions and permanent impairment compensation payments
323‑15 Gifts
323‑20 Rent receipts
323‑25 GST compensation
323‑30 Energy payments
Subdivision E—Working out an individual’s total assessable income—application of social security law provisions
323‑35 Application of Social Security Act provisions
323‑40 Application of Veterans’ Entitlements Act provisions
Subdivision F—Varying or revoking an income determination
324‑5 Day variation of income determination takes effect
325‑5 Period for varying income determination—on notification of event or change in circumstances
326‑5 Period for varying or revoking income determination—on application
327‑5 Period for varying or revoking income determination—on System Governor’s initiative
328‑10 Other matters to be included in notices of decisions other than reviewable decisions
Subdivision G—The value of an individual’s assets
329‑5 Period for determining the value of an individual’s assets
329‑10 Day determination takes effect
329‑15 Other matters to be included in notice of determination
Subdivision H—Working out the value of an individual’s assets—excluded amounts
330‑5 Value of home
330‑10 Other amounts
Subdivision J—Varying or revoking an asset determination
331‑5 Day variation of asset determination takes effect
332‑5 Period for varying asset determination—on notification of event or change in circumstances
333‑5 Period for varying or revoking asset determination—on application
334‑5 Period for varying or revoking asset determination—on System Governor’s initiative
335‑10 Other matters to be included in notices of decisions other than reviewable decisions
Subdivision K—Notifying of event or change in circumstances
336‑5 Notifications by individuals—manner and period
337‑5 Notifications by registered providers—manner and period
Chapter 11—Governance of the aged care system
338‑1 Simplified outline of this Chapter
Part 2—System Governor
343A‑5 Identity cards for approved needs assessors—form requirements
343A‑10 Identity cards for approved needs assessors—requirements for carrying and producing identity cards
Part 3—Aged Care Quality and Safety Commission
Division 1—Other functions of the Commissioner
348‑5 Other functions of the Commissioner—reconsideration of certain decisions made personally by the Complaints Commissioner
Division 2—Safeguarding functions of the Commissioner
349‑5 Actions the Commissioner may take in dealing with reportable incidents
349‑10 Commissioner’s inquiries in relation to reportable incidents
349‑15 Taking of other action not prevented by this Division
Division 3—Establishment and functions of the Complaints Commissioner
358‑5 Complaints functions of the Complaints Commissioner—requirements for giving written reports to the Minister
Division 4—Complaints Commissioner—complaints and feedback
361‑5 Purpose of this Division
Subdivision B—How complaints may be made and withdrawn, and how feedback may be given
361‑10 How complaints may be made and feedback may be given
361‑15 How complaints may be withdrawn
Subdivision C—Processes for dealing with complaints and feedback
361‑20 Requirements for processes
361‑25 Acknowledging receipt of complaints and feedback
361‑30 Referral of complaints and feedback to other persons or bodies
361‑35 Communications with complainant, entity against which complaint made and other persons
361‑40 Complaint determinations and seeking feedback
361‑42 Dealing with complaints—general
361‑45 Dealing with complaints—resolution processes
361‑50 Dealing with complaints—reasons for taking no further action or ending resolution processes
Subdivision D—Reconsideration of decisions to take no further action or to end resolution processes
361‑55 Requesting reconsideration of decisions
361‑57 Withdrawing requests for reconsideration of decisions
361‑60 Reconsideration of decisions
361‑65 Period for completing resolution process following reconsideration decision
Division 5—Reporting and planning
372‑5 Annual report—other matters relating to complaints functions of the Complaints Commissioner