21Relevant providers must comply with directions given by the Commissioner

#### 21 Relevant providers must comply with directions given by the Commissioner (1) If the Commissioner gives a direction to a relevant provider for an issue raised in a complaint or provider responsibility information under section 19, the relevant provider must comply with the direction. (2) If the relevant provider for the issue fails to comply with the direction, the Commissioner must give the relevant provider a written notice that: (a) sets out the reasons why the Commissioner is satisfied that the provider has failed to comply with the direction; and (b) sets out the information that the Commissioner relied on in deciding that the relevant provider has failed to comply with the direction. > Note 1: If the approved provider of an aged care service fails to comply with the direction, the Commissioner may initiate action under Part 7B or Part 8A of the Commission Act. > Note 2: If the service provider of a Commonwealth‑funded aged care service fails to comply with the direction, the Commonwealth may initiate action under the funding agreement that relates to the service.