20Notification of intention to give directions to relevant providers

#### 20 Notification of intention to give directions to relevant providers (1) Before the Commissioner gives a direction under section 19 to the relevant provider for an issue raised in a complaint or provider responsibility information, the Commissioner must give the provider written notice of the Commissioner’s intention to give the direction. (2) The notice must: (a) set out the concerns of the Commissioner about: (i) if the relevant provider is the approved provider of an aged care service—the apparent failure of the provider to meet the provider’s responsibilities under the Aged Care Act or the Aged Care Principles; or (ii) if the relevant provider is the service provider of a Commonwealth‑funded aged care service—the apparent failure of the provider to meet the provider’s responsibilities under the funding agreement that relates to the service; and (b) invite the relevant provider to respond, in writing, to the notice within a period specified in the notice. (3) The Commissioner must consider any response given to the Commissioner within the specified period. > Note: If the Commissioner is satisfied that the relevant provider has addressed the issue, the Commissioner may decide to end the resolution process under paragraph 17(1)(b).