CTHRepealedLegislation
Aged Care Quality and Safety Commission Rules 2018
11Complaint may be made to the Commissioner
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#### 11 Complaint may be made to the Commissioner
(1) A person may make a complaint to the Commissioner raising an issue or issues about:
(a) the responsibilities of the approved provider of an aged care service under the Aged Care Act or the Aged Care Principles; or
(b) the responsibilities of the service provider of a Commonwealth‑funded aged care service under the funding agreement that relates to the service.
(2) A complaint may be made orally or in writing.
(3) A complaint may be made anonymously.
(4) If a complainant makes a complaint, the complainant may ask the Commissioner to keep the following confidential:
(a) the identity of the complainant;
(b) the identity of a person identified in the complaint;
(c) any other details included in the complaint.