11Complaint may be made to the Commissioner

11 Complaint may be made to the Commissioner

(1) A person may make a complaint to the Commissioner raising an issue or issues about: (a) the responsibilities of the approved provider of an aged care service under the Aged Care Act or the Aged Care Principles; or (b) the responsibilities of the service provider of a Commonwealth‑funded aged care service under the funding agreement that relates to the service. (2) A complaint may be made orally or in writing. (3) A complaint may be made anonymously. (4) If a complainant makes a complaint, the complainant may ask the Commissioner to keep the following confidential: (a) the identity of the complainant; (b) the identity of a person identified in the complaint; (c) any other details included in the complaint.