Aged Care (Consequential and Transitional Provisions) Rules 2025
158New resolution processes to be undertaken, or continued, under new rules
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158 New resolution processes to be undertaken, or continued, under new rules
(1) This section applies if: (a) a reconsideration decision to undertake a new resolution process in relation to a complaints reviewable decision is made in accordance with the Commission Rules after the transition time in accordance with subsection 157(2) of this instrument; or (b) a new resolution process in relation to a complaints reviewable decision is being undertaken in accordance with the Commission Rules as at the transition time. (2) The new resolution process must be undertaken or continued (as the case may be) in accordance with the new rules as if the complaints reviewable decision were a decision referred to in section 361‑55 of the new rules. (3) The Complaints Commissioner must, in undertaking or continuing a new resolution process in accordance with subsection (2) of this section in relation to a complaints reviewable decision, take into account any actions taken, or decisions made, by the Commissioner under the Commission Rules in relation to the complaints reviewable decision.