53CReport about quality of aged care provided

53C Report about quality of aged care provided

(1) For the purposes of subsection 63‑1D(7) of the Act, a written report given to the governing body of an approved provider by a quality care advisory body under subparagraph 63‑1D(6)(a)(ii) of the Act about the quality of aged care that the approved provider provides through an aged care service must comply with the requirements specified in subsection (2) of this section. (2) The report must include any concerns that the quality care advisory body has about the quality of aged care provided by the approved provider through the service in the period (the report period) covered by the report, taking into account the following: (a) feedback provided in the report period by care recipients and staff members of the approved provider about the quality of aged care provided by the approved provider through the service; (b) complaints received in the report period by the approved provider about the quality of aged care provided by the approved provider through the service and action taken by the approved provider to address the complaints; (c) regulatory action taken in the report period by the Quality and Safety Commissioner in relation to the quality of aged care provided by the approved provider through the service; (d) progress made in the report period in relation to the approved provider’s plan for continuous improvement (within the meaning of the Aged Care Quality and Safety Commission Rules 2018), particularly improvements made in the provision of aged care by the approved provider through the service; (e) performance reports given to the approved provider in the report period by the Quality and Safety Commissioner, in accordance with rules made under the Quality and Safety Commission Act, in relation to the quality of aged care provided by the approved provider through the service; (f) staffing arrangements at the service during the report period, including details of the following, as applicable: (i) the availability of allied health practitioners or other health support at the service; (ii) the availability of registered nurses (within the meaning of the Health Insurance Act 1973) at the service; (iii) staff turnover at the service; (g) any reportable incident for the approved provider that occurred in the report period at the service and any action taken by the approved provider in response to the reportable incident;

Note: Reportable incident is defined in the Aged Care Act 1997.

(h) if the service is a residential care service:
(i) feedback received in the report period from care recipients at the service about the quality of food provided by the service to care recipients;
(ii) changes in the report period in the quality of food provided, and the food preparation model used, by the service;
(iii) menu assessments conducted by an accredited practicing dietitian in the report period in relation to food and nutrition provided by the service;
(iv) information compiled or derived from a measurement or other assessment made by the approved provider in the report period in accordance with section 26.