Accountability Principles 2014
4DAllowing access to service and providing facilities and assistance—general
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4D Allowing access to service and providing facilities and assistance—general
(1) This section applies if: (a) the Pricing Authority gives the approved provider of a residential care service notice in writing that access to the service is required on a day specified in the notice for the conduct of a Pricing Authority advice activity; and (b) the notice is given at least 14 days before the specified day. Access (2) The approved provider must allow the persons performing the activity timely access to the following on the specified day as required for the persons to perform the activity: (a) all areas of the premises of the service, other than the personal rooms of care recipients who are not participating care recipients for the activity; (b) service staff in relation to the service who are on the premises of the service on the specified day; (c) the care recipients who are provided with residential care through the service and are participating care recipients for the activity; (d) records kept by the approved provider.
Note: For paragraph (d), examples of records kept by the approved provider that may be required for the persons to perform the activity include the following:
(a) records relating to the care needs of care recipients who are provided with residential care through the service;
(b) records relating to the costs of providing residential care.
Facilities and assistance—general (3) The approved provider must provide the persons performing the activity with all reasonable facilities and assistance necessary for the performance of the activity, including but not limited to any of the following: (a) site orientation, including guidance on how to safely navigate the premises of the service; (b) dissemination of information to service staff in relation to the service and care recipients and their families or representatives; (c) access to facilities at the premises of the service for working onsite at the premises; (d) instructions necessary for accessing records of the service.