75Service standards

75 Service standards

(1) The Minister may, by notice published in the Government Gazette, determine minimum service standards to be met by all holders of accreditation under this Part or by a specified class, or specified classes, of accredited person or persons under this Part.

(2) Standards may be determined under this section in relation to—

(a) in the case of the holder of a towing operator accreditation—

(i) complaint handling processes;

S. 75(2)(a)(ii) amended by No. 49/2019 s. 140(Sch. 2 item 54).

(ii) the provision of information in relation to complaints to the Secretary;

(b) in the case of the holder of a towing depot manager accreditation—

(i) managing the processing of complaints on behalf of the relevant towing operator;

s. 75(2)(b)(ii) amended by No. 49/2019 s. 140(Sch. 2 item 54).

(ii) managing the provision of information in relation to complaints to the Secretary.

(3) Before determining standards under subsection (1) the Minister must—

(a) cause a notice in accordance with subsection (4) to be published in respect of the proposed standards in the Government Gazette; and

S. 75(3)(b) amended by No. 21/2012 s. 239(Sch. 6 item 1).

(b) provide an exposure draft of the proposed standards to representatives of the accident towing industry and the Minister administering the Australian Consumer Law and Fair Trading Act 2012; and

(c) consider all comments and submissions received in response to the notice within the period specified in the notice.

(4) A notice must—

(a) state the reason for, and the objectives of, the proposed standards; and

(b) specify where a copy of the proposed standards can be obtained; and

(c) invite public comments or submissions within such time (being not less than 28 days from the publication of the notice) as is specified in the notice.

Division 4—Certificates of accreditation